Shipping policy

KITCHENWARE STORE
SHIPPING POLICY

Operating Business: H.Y CHEN & Z ZHAO
Store Website: eqprx1-yn.myshopify.com
Contact Email: EkhiEest7198@outlook.ie
Business Address: 9 Britomart Gardens, Alawa NT 0810, Australia
Last Updated: August 21, 2026

Thank you for visiting and shopping at eqprx1-yn.myshopify.com. The following terms and conditions constitute
our Shipping Policy for all kitchenware products including spatulas, ladles, strainers, and cooking utensils.
1. ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving
your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods (such as sale events or holiday seasons), processing times may be
slightly extended. If there will be a significant delay in shipment of your order, we will contact you via email.
2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. We primary serve domestic
customers within Australia and select international destinations.
Destination Estimated Delivery Time Shipping Cost
Standard Domestic (Australia) 3 – 7 Business Days Calculated at Checkout / Standard Rate
Express Domestic (Australia) 1 – 3 Business Days Calculated at Checkout
International Shipping 7 – 15 Business Days Calculated at Checkout

3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking information will normally become active within 24 to 48 hours.
4. CUSTOMS, DUTIES, AND TAXES
H.Y CHEN & Z ZHAO is not responsible for any customs and taxes applied to your order. All fees imposed during
or after shipping are the responsibility of the customer (tariffs, taxes, GST, etc.).

5. DAMAGES AND ISSUES DURING TRANSIT
If you receive your order damaged or if an item is lost in transit, please contact our support team immediately at
EkhiEest7198@outlook.ie with your order details and clear photos of the damaged packaging/items.
Please save all packaging materials and damaged goods before filing a claim so we can assist you with a
replacement or refund promptly.
6. INCORRECT ADDRESS / UNDELIVERABLE PACKAGES
Please ensure that your shipping address is entered accurately at checkout. We are not responsible for orders
delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect or
incomplete address, the customer will be responsible for re-shipping costs.
7. CONTACT INFORMATION

QUESTIONS & SUPPORT
If you have any questions about our Shipping Policy, please contact us at:
Business Name: H.Y CHEN & Z ZHAO
Store Address: 9 Britomart Gardens, Alawa NT 0810, Australia
Email: EkhiEest7198@outlook.ie
Website: eqprx1-yn.myshopify.com