Refund policy

KITCHENWARE STORE
RETURN & REFUND POLICY

Operating Business: H.Y CHEN & Z ZHAO
Store Website: eqprx1-yn.myshopify.com
Contact Email: EkhiEest7198@outlook.ie
Business Address: 9 Britomart Gardens, Alawa NT 0810, Australia
Last Updated: August 21, 2026

Thank you for shopping at our online store (eqprx1-yn.myshopify.com). We strive to provide high-quality
kitchenware, including spatulas, ladles, strainers, and other cooking utensils designed to enhance your culinary
experience. If you are not entirely satisfied with your purchase, we are here to help.
1. AUSTRALIAN CONSUMER LAW (ACL) COMPLIANCE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Nothing in this policy limits or modifies your statutory rights under the Australian Consumer Law.
2. 30-DAY RETURN POLICY
In addition to your rights under the ACL, we offer a 30-day return policy for change-of-mind purchases, subject to
the following conditions:
You must submit your return request within 30 calendar days from the date you received your item.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received
it.
Due to hygiene and food safety standards for kitchenware and cooking utensils, any items that have been used
for food preparation, washed, or altered cannot be accepted for change-of-mind returns.
Items must be in their original packaging, complete with all tags, labels, and protective wrapping.
Proof of purchase (order confirmation, tax invoice, or receipt) is required.
3. RETURN PROCESS
To initiate a return, please follow these steps:
Contact our customer service team at EkhiEest7198@outlook.ie with your order number, receipt, and details
regarding the item you wish to return.

If your return is accepted, we will provide you with a Return Authorization and instructions on how and where to
send your package.
Items sent back to us without first requesting a return will not be accepted.
4. SHIPPING COSTS FOR RETURNS
Change of Mind: Customers are responsible for paying all shipping costs for returning items due to a change of
mind. Return shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, we will cover
the cost of return shipping or provide a replacement free of charge.
We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items.
We cannot guarantee that we will receive your returned item.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon receipt. If your kitchenware arrives damaged, defective, or if you received the wrong
item, please contact us immediately (within 48 hours of delivery) at EkhiEest7198@outlook.ie with:
Your order number
Clear photos or videos showing the issue or defect
A brief description of the problem
Once evaluated, we will arrange for a full refund, store credit, or a replacement at no additional cost to you.
6. NON-RETURNABLE ITEMS
The following items are non-returnable:
Items showing clear signs of use, food exposure, or washing (for hygiene and safety reasons).
Gift cards and promotional vouchers.
Clearance or final sale items (unless defective or required under ACL).
7. REFUNDS PROCESS
Once your returned item is received and inspected, we will send you an email notification confirming receipt. We will
also notify you of the approval or rejection of your refund.
If approved, your refund will be processed promptly, and a credit will automatically be applied to your original
payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment
provider.

8. CONTACT INFORMATION

QUESTIONS & SUPPORT
If you have any questions regarding our Return and Refund Policy, please reach out to us:
Business Name: H.Y CHEN & Z ZHAO
Store Address: 9 Britomart Gardens, Alawa NT 0810, Australia
Email: EkhiEest7198@outlook.ie
Website: eqprx1-yn.myshopify.com